MIKIMOTO's pearl necklace is made with a special silk thread for your convenience to adjust the necklace at the best position that fits you. However, the thread's tenacity may wear out in time and thus we recommend replacing the thread every year.
For information regarding replacing new thread for the necklace, please contact our store staff for further details.
Under normal circumstances, we would help customers to exchange the thread for free (except if any special parts also need to be replaced). The thread exchange process usually takes around 1 - 2 weeks but it may vary with the style and condition of the necklace and also for other situations. For further information, please inquire our store staff.